Excedeo Blog

Excedeo has been serving the San Diego area since 2003, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Make Sure Your Messages are Secure

How to Make Sure Your Messages are Secure

Messaging applications have carved out a foothold in businesses, clearly proving their operational benefits. However, it simply isn’t responsible to leverage a solution without making sure that the solution is secure. There are a few criteria that you should consider to determine how secure your chosen application really is.

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Tip of the Week: Improve Your Business Communications

Tip of the Week: Improve Your Business Communications

For many businesses, communication is a major contributing factor to their success. Technology--when it’s properly implemented, anyway--can play a big part in keeping communication productive, but with certain solutions, it can be difficult to determine context. Here are some ways that you can help your employees be as clear and concise as possible with specific communication methods.

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How to Set Up a Gmail Auto-Response

How to Set Up a Gmail Auto-Response

These days, our society is infamously connected, especially in the business sense. This can make it jarring to not receive a reply back from an email. While we all need a break every now and then, we also need to get back to our contacts efficiently - this is where the ‘out of office’ message in Gmail comes in.

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Tip of the Week: How to Improve Your Internal Collaboration

Tip of the Week: How to Improve Your Internal Collaboration

For any business to be successful, its inner workings need to be able to work together seamlessly, each with a defined role and purpose. While we usually stick to talking about how to make your IT more collaborative, we’re devoting this week’s tip to ensuring that your employees are also capable of effective collaboration while using these solutions.

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Why Should Your Vendors Decide What’s Right for Your Business?

Why Should Your Vendors Decide What’s Right for Your Business?

You serve as a vendor to your clients, providing them with a necessary good or service. Likewise, you have vendors that provide you with the goods and services that enable you to do so. However, how well are your vendors managed?

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Three Reasons VoIP is a Great Choice for Businesses

Three Reasons VoIP is a Great Choice for Businesses

If you’re trying to run your business without considering communication, you’re crippling your business unnecessarily. One of the ways that you can improve communications is by capitalizing on a modern phone system that uses the cloud. You might be surprised by how great a cloud-hosted VoIP solution works for your business--especially if you haven’t thrown out the traditional telephone handset yet.

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3 Advantages to Hosting Your Own Phone System In-House

3 Advantages to Hosting Your Own Phone System In-House

A lot has been said about communications solutions, particularly in regard to the advantages and disadvantages of hosted and in-house telephony infrastructures. While businesses find that a cloud-hosted VoIP phone system is very convenient, there are others who believe that an on-site telephony infrastructure presents a certain value.

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Tip of the Week: How Instant Messaging Can Be Used to Improve Workplace Collaboration

Tip of the Week: How Instant Messaging Can Be Used to Improve Workplace Collaboration

Instant messaging is commonplace in today’s society. It used to be primarily for social interaction, but its success was so overwhelming that business professionals have implemented it into their daily communications. Although, despite the advantages that instant messaging can provide, you still have to jump through some hoops in order to bypass what it’s become; an immense annoyance.

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Is Unplugging From Technology a Good Idea While On Vacation?

Is Unplugging From Technology a Good Idea While On Vacation?

Vacations are an important part of maintaining one’s sanity, especially if you’re a business owner. However, unless you have a reliable staff that can handle the management of your business, chances are that you might feel like you can’t get away from the office long enough to relax. While it might seem tempting to disconnect yourself from the office entirely while on vacation, it’s actually better for your business if you don’t.

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How One Snip From Sebastian the Crab Could Cripple the Global Economy [Video]

b2ap3_thumbnail_connecting_the_world_400.jpgHave you ever wondered how the Internet is capable of connecting countries on the other side of the world? You may already be aware of this, but the Internet’s cables run deep underneath the ocean’s surface, all around the world. In fact, you might wonder how we could even keep these cables safe when they’re submerged underneath such an immense amount of water.

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Email May Be On Its Deathbed

b2ap3_thumbnail_email_not_popular_400.jpgEmail is such a staple of the modern office that it might seem like even the mention of a world without it is ludicrous. Others, however, feel like their inbox is keeping them from pushing toward bigger and better things. Email might hold a special spot in our hearts, but realistically, does it stand a chance in the future?

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The Key Difference Between In-House and Hosted VoIP Solutions

b2ap3_thumbnail_voip_for_business_400.jpgCommunications solutions are vital to the functionality of your business. Amongst several other necessities, your telephony solution stands head and shoulders above the rest as one of the most important. Are you still using a legacy phone system? If so, you should consider switching to a VoIP system.

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Tip of the Week: Don’t Let Poor Grammar Affect Your Business

b2ap3_thumbnail_bad_grammar_fail_400.jpgHow bad would it have been if we instead entitled this article, “Don’t Let Poor Grammar Effect Your Business?” Even though it would’ve been a clever way to make a point about the perils of using poor grammar in business, there would still be a lot of folks who would spot the mistake and write off our company as incompetent. Herein lies the power of using proper grammar.

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IT Notifications Are Important Too!

b2ap3_thumbnail_notifications_delivery_400.jpgIt’s important to keep your communications plans organized, but it’s especially important for your IT department to keep in touch with other parts of your business. If a fatal problem shows its face, you want to make sure that they are there to fix it. In order to prevent these situations, plan out your IT communications strategy in detail, and stick to it.

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As Seen in Zoolander, Tech Support Miscommunication Can Be Frustrating

b2ap3_thumbnail_tech_support_miscommunication_400.jpgIT support is heavily reliant upon communication between both parties involved. Without both sides being on the same page, IT support miscommunications are far more likely to happen. Sometimes you just can’t help but laugh at poor communication skills, as seen in the 2001 movie Zoolander. But thankfully, these situations don’t arise too often in the non-fictional universe… right?

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Is Your In-House IT Staff Recharging While On Vacation?

b2ap3_thumbnail_play_golf_on_vacation_400.jpgData is the lifeblood of business. Therefore, IT workers who maintain business critical systems that "keep the blood pumping" are at the heart of every data-driven organization. Can your business live if an in-house IT worker took a vacation? Many employers think not. Statistics show IT workers have a difficult time "getting away from IT all."

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Don’t Get Caught Using Poor Telephone Etiquette

b2ap3_thumbnail_talk_into_this_can_400.jpgThanks to the explosion of mobile phones, the world is connected like never before and most people seem to have a good grip on how to talk to each other using proper telephone etiquette. Therefore, when someone breaks socially accepted phone etiquette practices, they make themselves or the business they represent look bad.

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79% of American Businesses Use VoIP Phones at One Location

b2ap3_thumbnail_voip_is_good_for_business_400.jpgThis statistic comes from California-based market research firm In-Stat, and it highlights the growth of Voice over Internet Protocol (VoIP) technology. To give you an idea of how far VoIP has come in recent years, this figure was at 42% just five years ago. Is your business taking advantage of the VoIP revolution?

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I Ain’t Afraid of No Lost Cell Phone

b2ap3_thumbnail_drac400.jpgWhat is the scariest situation you can imagine? Being chased by a werewolf? How about being boiled alive in a witches brew? Or what about succumbing to a zombie hoard? For people that are nomophobic, these monster-filled situations would be preferred compared to their greatest fear; being without their cell phone!

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Social Media as a Business Communications Tool

b2ap3_thumbnail_ftygwg400.jpgIn its infancy, social media was adopted by teenagers and used to share personal opinions. Many businesses took their sweet time adopting social media as part of their marketing strategy, supposing it to be a fad. Now that social media has grown up, almost every business has a social media presence, yet many companies still ban its use in the workplace.

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