IT Support Pros

SERVICE CENTER CONSULTING

IT SUPPORT PROS specializes on all aspects of designing, implementing, managing and evaluating a help desk/call center. Whether you are evaluating new technologies for your new or exciting service center, implementing a new call tracking software, revamping your policies and processes or wanting to certify your team, IT Support Pros can provide you with proven and reliable expertise.

Our Integration & consulting services include:

Selection & Implementation of Technology Tools
Organizational development
Policies, Procedures & Workflows
Customer Service evaluation and training
Performance Measurements, SLAs & Metrics

Our Methodology includes:

Audit and assessment
Comparison to industry best practices
Plan for success
Implementation
Ongoing Support

We specialize in both internal and external call centers:

INTERNAL HELP DESKS - Showing value to the organization is critical to your survival. Our 40 years of experience results in practical consulting support in:

Customer service training
Staff evaluation and training for improved performance
Workflow refinements to improve 1^st call resolution rates
SLAs to show commitments to your customer departments

EXTERNAL CUSTOMER SERVICE CENTERS - Whether technical or non-technical, you are the FACE of your company. To drive revenues, it is critical to make the most of every customer interaction. Find new opportunities in:

Leveraging your technology
Customer Satisfaction Surveys
Monitoring for quality service delivery
Data gathering and reporting to key corporate decision makers
Best practices use of multiple channels (including email and web chat)

IT Support Pros Consulting Deliverables:

Ø Documented evaluation of current performance

Ø Comparison to industry best practices

Ø Recommendations

Ø Plan for success

TAKE ACTION TODAY AND CONTACT US:

CALL OUR CONSULTANTS - 619-398-4100 EXT 2

EMAIL OUR CONSULTANTS - CLICK HERE AND SEND US YOUR CONTACT INFORMATION

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